Looking FC FAQs

General

Looking FC trips are 4 day/3 night holidays to football’s greatest cities. Trips that bring you closer to football  and the heart of the team, closer to the fans and the city, than ever before. With exclusive fan workshops, club-focused masterclasses, football-led city tours, stadium visits, proper local food and drink, and of course, passion seats for the game on match day, they are a truly immersive football experience. 

Inspired by Eric Cantona and led by a qualified local fan, your Trip Captain,  Looking FC trips are beyond any average city break and run-of-the-mill match. We enable lovers of the beautiful game  to open the door to local fan communities obsessed with their city, their football and their club. Football lives here.

A Looking FC trip is for any passionate football or sports fan wanting to experience a truly immersive footy-themed trip to the world’s greatest football cities. Looking FC breaks are for those who want to discover the human stories born out of the clubs and the communities, to sing with the fans, to drink where the fans drink and to explore unique insights into the clubs they’ve always adored. We are football.

As a true man of the people Eric would adore meeting you, but unfortunately, commitments being what they are for a global icon means he’s a bit too busy to join the trips. All trip experiences have been inspired by his beliefs, passion, and philosophy, so although The King will not be there in person, he will be in spirit.

Absolutely! Get in touch here and we’ll make it happen.

We are working hard to expand our offering of match experiences. If you are interested in a club that isn’t featured, please contact us here.

Our maximum group size is 20 people allowing you to bond and connect with your fellow travelling fans. Minimum numbers of 8 apply to all trips.

Our groups are made up of passionate football fans from all over the world who share a love for the beautiful game. We know you’ll have a lot in common. Our experienced Trip Captains are also standing by to ensure a fantastic guest experience.

What excellent taste in gifts you have! We’d be happy to help. Please feel free to get in touch with us and we can work together to add some kick to this special event.

No, we are a tour operator. This means we are responsible for the planning, organisation, and delivery of your trip. Looking FC is a fully bonded member of ABTA (membership number Y6752) and all trips are financially protected.

We’d love to hear from you and have a dedicated team standing by to answer questions, support with booking, or just chat football. You can contact us via all the modern channels here.

You can find us here.

Operational

We have assembled local experts and avid fans as Trip Captains in all of our destinations to enhance and deliver your experience. Trip Captains live and breathe their city and club and are there to make your trip one to remember.

We advise you to arrive no later than 15:00 on your first day. No one likes travelling to tight deadlines and unfortunately we can’t delay start times or refund missed experiences due to late arrival. If you wish to arrive in the city a few days earlier and extend your stay we are highly supportive – get in touch with us here and we’d be pleased to help with the planning.

We strongly advise that you review official travel requirements for your country of departure and arrival before confirming any booking, as requirements for travel visas do vary based on your nationality and final destination.

European Government travel advice – https://ec.europa.eu/consularprotection/travel-advice_en
UK Government travel advice – www.gov.uk/foreign-travel-advice

The tipping of Trip Captains is recommended and should reflect the quality of service you have received throughout your trip. We find that tips in the range of 1 – 2% of your trip price are fairly common.

You must be 18 or over to book a Looking FC trip.
The minimum age for minors travelling on Looking FC trips is 15 years old. We will do our best to ensure rooms are allocated close to each other, but cannot make any guarantees.
Anyone under the age of 18 on the date the trip starts is considered a minor and must always be accompanied by an adult. One adult may accompany up to two minors.

Absolutely. Please contact us here with details of your request and we’d be pleased to support.

Yes, we will collect you from the airport, train, or bus station at the beginning of your trip and provide transportation back at the end. For a smooth arrival experience, it’s important that you let us know your arrival times when we request them before your trip.

At this time we are not offering travel to the destination city. To book flights we recommend contacting airlines directly or your local IATA registered travel agent. Depending on where you’re travelling to, you may also want to consider travelling by train for a lower carbon footprint and better views.

We do not include travel insurance as everyone’s needs are different. However, having travel insurance in place for each person is a condition of your booking with Looking FC. We’ve partnered with Globelink to offer travel insurance to our UK and European guests. Globelink includes COVID-19 cover as standard. We also have links for insurance providers US and international residents. If you buy your travel insurance from elsewhere, please ensure COVID-19 cover is included. If you haven’t purchased cover yet, you can do so here:

UK Residents link here
EU Residents link here
US Residents link here
For other International residents link here

Food & Drink

Absolutely. We work closely with our partners and suppliers and can accommodate most dietary requirements. Please let us know in plenty of time so we can make the necessary arrangements. The Trip Captain will be on hand to translate and assist as needed.

We are sensitive to the needs of non-drinkers and there will always be suitable alternatives provided. Looking FC trips are about football, not binge drinking, and our Trip Captains are brilliant at ensuring that all guests enjoy the trip moments equally, regardless of whether they drink alcohol or not.

Absolutely, it’s the most important meal of the day. Additionally, you’ll find that most meals are included in our trips. Bon appétit!

Accommodation

You are able to book either a private or shared room. If you are booking a shared room but are travelling with other people on separate bookings and would like to be paired to share a room, then please let us know so we can connect your bookings. If you are booking a shared room and travelling alone, you will be paired with another member of the trip of the same gender. Double rooms are available on a request basis only. If you’d like to find out about double room availability or upgrade options please contact us here and we would be happy to check availability and pricing for you.

You are never travelling alone when you are on a Looking FC trip. In terms of costs, there are no additional supplements added for individual guests. The price you see for a single room is the price you pay when you book.

A fellow fan! We’ll always pair you with someone of the same gender.

We’ll communicate a final time to you in your Kick Off email the week before your trip, but it’s usually around 15:00.

If you require an early check-in, please contact us here as soon as possible. We will be happy to contact the hotel on your behalf and make the request. If the hotel has an additional charge for this service we’ll let you know. Any early check-in fees will be payable directly to the hotel.

Itinerary

We play hard and like to pack as much football fun into our days as possible. Our Trip Captain will be on hand to facilitate you getting back to the hotel whenever you’d like. All our trips include a city transport card for use on all public transport.

Our advertised match dates and times are correct at time of publishing. Occasionally, due to uncontrollable external factors such as TV scheduling, fixture dates and times can change. If a significant change happens after your trip is booked, one of our team will contact you as soon as possible to discuss your options.

Each stadium is different. Please contact us here as it’s best that we talk this through with you on an individual basis.

We work with a number of ticket providers for match tickets. By using multiple providers we are able to guarantee seats in the most desirable and atmospheric sections of the stadium, which make up a core part of your trip and experience. We pay a premium to ensure they are exactly the right seats for the experience.

Looking FC was created because we know that football is so much more than just the match. Our financially-protected packages have been designed based on Eric’s passion for football, fans, and the local community, and are led by one of our specially trained Trip Captains. Our unique and immersive football experiences are sold as complete packages and it is not possible to book individual components of the packages separately.

Yes, tickets have been secured in advance from our ticketing partners so we can guarantee the most desirable, atmospheric location of your match-day seats.

It is highly likely that you will need to be vaccinated to enter the stadium. Each club has their own rules, usually in line with their government’s Covid-19 protocols. We will advise you of the latest protocols in the Kick Off email we send 4 weeks before your trip. It is important to note however that clubs reserve the right to change their policies at any time. Looking FC cannot be held responsible if a club decides to change the level of Covid-19 protection they require. We recommend you get vaccinated, keep your boosters up to date, and download the relevant Covid-19 travel pass/app.

A mobile ticket is a document that can be stored on your phone (either a PDF document including ticket information or a QR code in your digital wallet). You will need to have access to this as you enter the stadium for the match.

You’re welcome to dip in and out of the experiences as you wish, so feel free to make plans with friends you have locally. However, we’re not able to source tickets for anyone who has not booked our trip package, so they’ll need to book their own tickets for the match.

We’ve designed our trips to maximize your time in the city and our days are pretty action packed. All activities are optional however and you’re welcome to dip in and out of the experiences as you wish. We’ve planned the itineraries to ensure you have some downtime on most afternoons.

Looking FC trips are proud to feature passion seats located in the heart of the most atmospheric sections of the stadiums. These guaranteed seats mean you’ll be surrounded by boisterous fans with whom you can share all the songs, chants, and emotions of the game.

We will do our best to ensure groups are seated as close together as possible but we can only guarantee a maximum of two seats together for the match.

All stadiums have different policies regarding bags and prohibited items. To avoid issues, we advise that you check the details for the stadium you are visiting and plan to leave bags behind.

Of course. Please feel free to dip in and out of the experiences as you wish.

Go for it! We encourage you to immerse yourself in the local football culture during your trip. Our Trip Captain will advise at the start of the trip how other supporters traditionally dress. Please keep in mind, due to the nature of the experience, other clubs’ (especially the opposing team’s) clothing or colours will not be permitted on match day.

My booking

The balance of your trip is due 42 days before departure and we will email you a convenient link to pay when the time comes. If you wish to pay your balance before it’s due date, please contact a member of our team here and we’ll make it happen.

Please contact us here as soon as possible to check the possibility of a name change and we will advise you based on your specific requirements. Name changes are not permitted less than 31 days before the match date.

Contact us here with any changes you’d like to make and we’ll ensure this is taken care of for you.

We’d be happy to check availability and pricing for you. Please contact us here.

Absolutely. Please contact us here and we’ll arrange a convenient time to call you, so we can answer any questions you may have and get you booked.

No, all of our trips are charged in US Dollars and will be converted at your card provider or bank’s current exchange rate. Please make sure you are aware of any currency conversion fees that may be charged before making a transaction.

Great job on selecting such an epic gift. Please provide your address as you’re the one making payment, but we will need all the details of the guests travelling, including their mobile number and email addresses, so we can send their Trip Welcome email and tickets.

Our cancellation and refund policy is date dependent and can be found in your booking conditions. We understand that sometimes due to unforeseen circumstances you may need to cancel your trip and we intend to make the process as seamless as possible. The trip deposit is non-refundable but fully transferable onto another Looking FC trip.

Covid-19

Along with needing to comply with travel regulations in place between your country of residence and the country you’re travelling to, and complying with specific local requirements, it is highly likely that you will need to be vaccinated to enter the stadium. Each club has their own rules, usually in line with their government’s Covid-19 protocols. We will advise you of the latest protocols in the Countdown email we send 4 weeks before your trip. It is important to note however that clubs reserve the right to change their policies at any time. Looking FC cannot be held responsible if a club decides to change the level of Covid-19 protection they require.

We recommend you get vaccinated, keep your boosters up to date, and download the relevant Covid-19 travel pass/app.

In the unlikely event that we have to cancel the trip for any reason then we will offer you the following options:

  1. A full refund of all monies paid, including your deposit
  2. Transfer of your booking, free of charge, to a future trip of the same value

If you have to cancel the trip because of a last-minute positive Covid-19 test, or restrictions in your region or country, you will not be entitled to a refund of any monies and you will need to make a claim with your travel insurance provider.
You will need to have travel insurance to attend any of our trips, therefore we would recommend that your travel insurance covers you for the following:

  • Positive Covid-19 test preventing you from travelling
  • Local and destination restrictions preventing you from travelling

If the postponement or announcement to be played behind closed doors is made before your trip has started, we will contact you straight away to discuss your options.

If the match is postponed, or announced to be played behind closed doors, after the trip has started, Looking FC will offer you a refund of the cost of the ticket, or a voucher for the cost of the ticket to be used on a future Looking FC trip.